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I was reading Karls blog earlier today and he was talking about how to not be "Interrupt Driven" and it got me thinking about how we work and yes we are very much dominated by our helpfulness. So how do we get out of this hole we have dug with our own best intentions? With policy With education With great relationship skills (OK we are hosed) AND with a commitment to document our work flow and guess where we are doing that? Welcome to the recapture of focus, this year will be a tough one...